Terms of service
1. IMPORTANT LEGAL NOTICE
These are the legal terms and conditions under which we supply the products ("Products") listed on our website www.asecity.com ("our site") to you. Please read these terms and conditions ("Terms and Conditions") carefully before ordering any Products from our site. By placing an order to purchase any of our Products, you agree to be bound by these Terms and Conditions and Terms of Use, our Privacy Notice and our Returns Policy regardless of whether or not you choose to register with us. These Terms and Conditions tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
These terms and conditions (T&C) regulate the relationship between ASECITY Limited (ASECITY) and the Buyer and/or User of the Site. In accessing the ASECITY site, the User accepts to be bound by these T&C. ASECITY therefore advises that all Users read these T&C carefully and save or print a copy for future reference.
ASECITY reserves the right to make amendments to the T&C from time to time at their sole discretion and without prior warning. Users are therefore advised to return to view the T&C on a regular basis, and in the event that a User does not agree to any change to the T&C, they must immediately cease accessing the Site. Any amendments made to these T&C after the Buyer has placed an Order which has been confirmed by ASECITY will not affect that Order, with the exception of amendments ASECITY are required to make by law.
2. INFORMATION ABOUT US
ASECITY is the trading name of ASECITY LIMITED.
www.asecity.com is operated by ASECITY LIMITED ("we" “us” “our”).
We are a company registered under company number 15785358.
Our registered office at 7 Birdwood Grove, Fareham, Hampshire, England PO16 8AJ.
Our email address is support@asecity.com
3. DEFINITIONS
In these T&C, the following words have the following meanings: Buyer means the User who has placed an Order in accordance with the section headed 'Orders'. Contract means the contract for sale of Goods concluded between ASECITY and the Buyer, concluded when an email is sent by ASECITY stating that the Goods have been dispatched. Eligible means 18 years of age or over. Goods means the items offered for sale and sold by ASECITY on the Website. Intellectual Property means any patent, copyright, registered design, unregistered design, trademark, or other industrial or intellectual property right in respect of the Goods or otherwise and owned or used by ASECITY in connection with its business or the Site. Order means an order placed on the Site by the Buyer. This order is an offer to enter into a contract with ASECITY. Order Dispatch Confirmation refers to the email sent by ASECITY to the Buyer accepting their offer to purchase the Goods, and confirming that the Goods have been dispatched. Site or Website means www.asecity.com. User means all visitors to the Site. Working Day means Monday to Friday, excluding bank holidays in England & Wales.
The headings in these T&C are for convenience only and should not affect their interpretation.
These T&C and any policies referred to in these T&C do not affect the statutory rights of Users.
4. PRODUCTS
4.1 The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although we have made every effort to display and print the colours of the Products accurately, we cannot guarantee that your device or computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you. The Products may vary slightly from these images.
4.2 Whilst we take reasonable care to ensure accuracy, all sizing and measurements of Products detailed on our site are approximate. We cannot guarantee that all details are always accurate, complete, or error free.
4.3 All our Products are sold on the basis that they are suitable for domestic and private use only. As such, none of our Products are intended for use in connection with any business purpose.
4.4 Please note that Products on our site are not aimed at persons aged under 16 and may be unsuitable for persons under this age group.
5. PRODUCT AVAILABILITY
5.1 Some restrictions are placed on the extent to which we accept orders from specific countries.
5.2 If we are unable to accept your order, we will inform you of this and will not charge you for the Product(s). This may happen in circumstances, including (but not limited to) where the Product(s) is/are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the Product(s).
5.3 We may make changes to these Terms and Conditions from time to time. The Terms and Conditions that apply to your Contract will be those that are displayed on our site when you place your order.
6. YOUR STATUS
6.1 You may only purchase Products from us if:
(a) you are legally capable of entering into a binding contract with us.
(b) you are an authorised user of the credit or debit card or payment account (i.e. PayPal, Klarna or Clearpay used to pay for your order; and,
(c) you are placing an order for delivery in a country that we deliver to.
7. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
7.1 Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason).
7.2 After you submit your order, We immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed.
7.3 As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 10 of these terms and conditions or under our Returns Policy.
7.4 From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.
7.5 These Terms and Conditions, and any Contract between us, are only in the English language. Please note that we may not necessarily keep a copy of your Contract. You should keep a copy of these Terms and Conditions and your order for future reference.
8. DELIVERY
8.1 We will seek to fulfil your order by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into. Working Days excludes Sunday and Bank Holidays and Saturdays.
8.2 If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place and/or if you do not collect the Products from an address notified to you by our carrier within the time period notified to you by our carrier at the time delivery is attempted, we may end the Contract and clause 11 will apply.
8.3 Delivery of your order will be complete when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
8.4 If you check out using your bank details, PayPal, or Apple Pay, you will own the Products once we have received payment in full. However, when you check-out using a payment instalment method, e.g. through a finance provider such as Klarna then alternative terms will apply to you, further information on this is set out in clause 9 below.
8.5 Please note postcode restrictions apply. Delivery times and costs may be increased where the Products are shipped outside the UK. Check website for details.
8.6 If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). If your tracking doesn’t confirm your order has been delivered please note you have 90 days from your last tracking event to contact us. We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.
8.7 In addition, if you order Products from us for delivery to a destination outside the UK:
(a) your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes.
Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes.
(b) you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and
(c) please see our Returns & Exchange Policy for details on returning any Products to us from a destination outside the UK.
The Buyer is responsible for ensuring that the delivery address provided is correct and complete. ASECITY shall not be liable for unsuccessful delivery attempts resulting from the Buyer having provided inaccurate or incomplete information.
8.8 ASECITY is unable to ship to military establishments.
9. PRICE AND PAYMENT
9.1 The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clauses 9.5 below for what happens if we discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.
9.2 We can change the prices on our site at any time without notice, but changes will not affect orders which we have already accepted. However, if the rate of VAT changes after the date of your order, we will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.
9.3 We accept payment by debit card, credit card, Google Pay, Apple Pay (iOS only), Klarna, Shop Pay. We accept the following cards: Visa, Mastercard, Maestro, American Express, Discover, Diners Club and UnionPay.
9.4 You must pay for the Products (including all applicable delivery charges), and we will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If you are using Clearpay, such payment will be subject to additional terms between you and Clearpay, available at https://www.clearpay.co.uk/en-GB/terms-of-service and these terms may specify when you will own the Products that you purchase in this way. For more information about how Clearpay will handle your personal data see their Privacy Notice, available https://www.clearpay.co.uk/en-GB/privacy-policy. If you pay using Klarna, such payment will subject to additional terms between you and Klarna, available at https://www.klarna.com/uk/terms-and-conditions. See https://www.klarna.com/uk/customer-service for further information about Klarna. For more information about how Klarna will handle your personal data see their Privacy Notice, available at https://www.klarna.com/uk/privacy-notice. If you are using Laybuy, such payment will be subject to additional terms between you and Laybuy, available at https://www.laybuy.com/uk/consumer-terms. For more information about how Laybuy will handle your personal data see their Privacy Notice, available https://www.laybuy.com/uk/privacy. If you are using ZipPay, such payment will be subject to additional terms between you and ZipPay, available at https://zip.co/uk/terms-conditions/ and these terms may specify when you will own the Products that you purchase in this way. For more information about how ZipPay will handle your personal data see their Privacy Notice, available here https://zip.co/uk/privacy-policy/.
9.5 It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We have the right to reject an order if we discover a pricing error. We will normally check prices before accepting your order and if the price is incorrect, we will try to contact you for your instructions before we accept your order. If we are unable to contact you, your order will be cancelled. If we accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, we may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.
9.6 If you wish to apply a discount code or e-gift voucher code to your order, you must enter the relevant code during the online checkout process. Only one discount code and/or one e-gift voucher code, can be used per order and additional terms and conditions may apply in respect of each discount code. We reserve the right to decline to accept any discount or e-gift voucher code that is invalid for your order or that has expired.
9.7 All orders submitted by you are subject to acceptance by us. We may choose not to accept your order in our discretion for any reason whatsoever without liability to you, unless we are not permitted to do so under statutory law. Examples of when we may not accept your order are as follows:
(a) If Products are shown on the Platforms but are not available or are incorrectly priced or otherwise incorrectly described.
(b) If we are unable to obtain authorisation of your payment.
(c) If you order multiple quantities of an individual Product where such Products are to be shipped to any one customer or delivery address.
(d) If shipping restrictions may apply to a Product; or
(e) If the delivery address you give is the address of an entity or individual providing freight forwarding services; or
(f) If the delivery address you have provided is not a valid shipping address.
9.8 By using a Payment Card, the Buyer is warranting that the card is theirs or that the Buyer has been specifically authorised by its owner to use it.
9.9 ASECITY is not responsible for any amounts charged by Payment Card issuers in connection with the processing of payment. If the Buyer's Payment Card is denominated in a different currency to the price displayed on the Site, the final price may be charged in the currency of the Payment Card. In this case, the final price is calculated by the Payment Card issuer and ASECITY shall not be responsible for any resulting costs incurred by the Buyer.
9.10 Payment for Goods is taken by ASECITY once the Contract has been concluded (the Contract is concluded when the Buyer receives an email stating that the Goods have been dispatched, also referred to as the Order Dispatch Confirmation).
9.11 ASECITY agrees to take reasonable care to ensure that information relating to Orders and payment is kept secure. However, the Buyer shall not hold ASECITY responsible for any loss suffered as a result of a third party gaining unauthorised access to data where this is beyond the reasonable control of ASECITY.
10. YOUR RIGHT TO CANCEL THE CONTRACT
10.1 If you are a consumer in the UK or the European Union ("EU"), you have a legal right to cancel a Contract if you change your mind, until 14 days after you receive (or someone you nominate receives) the Product(s), unless the Products are split into several deliveries over different days, in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last Product which you ordered under the Contract which you wish to cancel. We are entitled to extend your period for cancellation at our discretion and you should review our [Returns Policy] (/pages/informational/returns) from time to time for further information.
10.2 You are entitled to exercise your rights to cancel an order in respect of any one, or all Products from an order. Please see our Returns Policy for more details.
10.3 You may be entitled to a repair, replacement, or refund where you receive faulty Products, or your Products become faulty. Please let us know as soon as reasonably possible after becoming aware of a fault with your Product. For further information, please see our Returns Policy.
10.4 There are a few ways to contact us, you can e-mail us: support@asecity.com
10.5 For full details on returns and items that are excluded from being returned, please see our Returns Policy.
10.6 If you cancel a Contract before you receive the Products, but after the Products have been dispatched to you, you must return them to us once received. You must send off the Products for return within 14 days of telling us that you wish to cancel the Contract. Please note there will be a cost added for returning the Products to us. If you choose to return the Products using any method other than one of our nominated carriers (available via our UK returns service) you will remain responsible for the Products including for any loss or damage, until we receive them. Please see our Returns Policy here for further information about how to return Products to us.
10.7 If you cancel your Contract under clause 10.1, we will:
(a) subject to clause 10.9, refund you the price you paid for the Products (minus the cost for returning the Products). However, please note that we may reduce the value of your refund to reflect any reduction in the value of the Products if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
(b) refund some or all of charges you have paid for delivery of the Products to you on the basis that the maximum refund for delivery costs will be the least expensive delivery method we offer to your delivery destination; and
(c) make any refunds due to you by the method you used for payment: (i) 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or (ii) 14 days after you inform us of your decision to cancel the Contract.
10.8 Please see our Returns Policy here for more information about returns and refunds.
10.9 If you wish to return any Product that you have purchased or if you wish to cancel an order for a Product after having used ZipPay, Clearpay, Klarna or Laybuy (a “buy now, pay later” service provider) to pay for the Product (assuming that you are entitled to do so in accordance with this Contract and/or our Returns Policy), we will notify the relevant service provider that you have cancelled or returned your items to us and the relevant service provider will process your full or partial refund as applicable, in accordance with its Terms and Conditions. Please note that different refund processing times may apply and you should review the applicable terms for your chosen service provider for further information.
10.10 You may also have additional rights to terminate Contract under applicable consumer laws.
11. OUR RIGHTS TO CANCEL THE CONTRACT
11.1 We may end the Contract at any time by writing to you if:
(a) you do not make any payment to us when it is due.
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
(c) you do not, within a reasonable time, allow us to deliver the Products to you, or you are unavailable to receive delivery.
(d) if the Products you have ordered are no longer available.
11.2 We may also end the Contract in the circumstances set out in clause 9.5.
11.3 If we end the Contract in any of the situations set out in clause 11.1 or 11.2, we will refund any money you have paid in advance for the Products we have not provided but we may deduct or charge you reasonable compensation for the costs we will incur as a result of your breaking the Contract.
12. FAULTY PRODUCTS
12.1 If you are a consumer, we are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these Terms and Conditions will affect your legal rights in relation to Products that are faulty or defective.
12.2 If you consider that any Product we have supplied is faulty or mis-described, please notify us using the contact details set out in clause 10.4.
12.3 If you discover that your Product is faulty, we may request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.
13. OUR LIABILITY
13.1 If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen.
13.2 Please note that we only provide our site and Products for domestic and private use. You agree not to use our site or any of our Products for any commercial, business or resale purposes, and we have no liability to you for any loss of any business of yours and will not provide VAT invoices for your purchases. If you are not a consumer, you must obtain our prior written consent to purchase Products from our site.
13.3 If you are not a consumer, we:
(a) exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it, to the fullest extent permitted by law.
(b) will not be liable for: (i) loss of profits, sales, business, or revenue; (ii) business interruption; (iii) loss of anticipated savings; (iv) loss of business opportunity, goodwill or reputation; (v) waste of management or office time; (vi) any indirect or consequential loss or damage; or (vii) any liability or obligation we may have under any applicable consumer rights laws.
13.4 However, we do not in any way exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or for breach of your legal rights as a consumer in relation to the Product(s). Nothing in these Terms and Conditions shall affect or limit your rights as a consumer under applicable laws in the jurisdiction in which you are a resident.
13.5 Finally, please be aware that the security of communications sent over the Internet (including by e-mail) is subject to many factors outside of our control. As such, we do not guarantee the security or confidentiality of any electronic communications. In addition, we shall have no liability for your inability to connect to or to access our site which may result from any faults, errors or problems relating to your PC hardware, software, network or security, or your Internet service provider or any other similar problem.
14. EVENTS OUTSIDE OUR CONTROL
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an event outside our reasonable control, including any event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation):
(a) strikes, lock-outs or other industrial action.
(b) epidemic or pandemic or government actions arising from such epidemic or pandemic.
(c) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(d) fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster.
(e) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(f) impossibility of the use of public or private telecommunications networks.
(g) the acts, decrees, legislation, regulations or restrictions of any government. (hereinafter referred to as an “Event Outside Our Control”).
14.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, we will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
14.3 You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 10.4.
15. INTELLECTUAL PROPERTY RIGHTS
15.1 All content (including, but not limited to, logos, text, data compilations, graphics, icons, images, photographs, audio clips, sounds, music, and software, and any combination thereof) available on the Platforms (the "Content"), is either owned or licensed by ASECITY, and is protected by applicable copyright laws and treaties around the world. All such rights are reserved.
15.2 The "ASECITY" trade mark as well as all trade marks, whether they are figurative or not, and all other marks, trade names, service marks, brand names, business names, illustrations, images, logos which appear on our Products, Platforms, accessories or packaging, whether registered or not (the "Trade Marks"), are and remain the exclusive property of ASECITY and/or its licensors and are protected by applicable trade mark laws and treaties around the world. All such rights are reserved.
15.3 All other intellectual property rights (including, without limitation, registered or unregistered trademarks, logos, designs, copyrights, patents, know how or trade secrets) in or related to the Platforms, the products depicted and/or available on the Platforms and any accessories, stationery, packaging or ancillary items connected to such products, your order or the Platforms (the "Intellectual Property Rights") are and shall remain the exclusive property of ASECITY and/or its licensors and such Intellectual Property Rights are protected by applicable intellectual property laws and treaties around the world. All such rights are reserved.
15.4 The User shall not alter, remove, reproduce or redistribute any of the IP.
16. AFTER-SALES SERVICE
16.1 You can contact us with any questions, comments, complaints, or requests regarding these Terms and Conditions or our Products, using the details set out in the Contact Us section at clause 10.4 above.
16.2 If you are not satisfied with how we have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform,.
17. LIMITATIONS OF LIABILITY
17.1 Nothing in these Terms limits or excludes our liability: (i) for death or personal injury caused by negligence; (ii) for fraud or fraudulent misrepresentation; (iii) under Section 2(3) of the Consumer Protection Act 1987; or (iv) for any other liability which cannot be limited or excluded by applicable law.
17.2 We will not be liable, in each case, whether in contract, in tort (including, without limitation, negligence or breach of statutory duty), or otherwise however arising out of or in connection with these Terms for any:
(a) economic losses (including, without limitation, loss of income, revenues, data, actual or anticipated profits, contracts, business, opportunity or anticipated savings); or
(b) loss of goodwill or reputation; or
(c) special, indirect or consequential losses or damages suffered or incurred by you arising out of or in connection with these Terms.
17.3 The aggregate liability under these Terms of ASECITY whether arising under contract, tort (including negligence) breach of statutory duty or otherwise shall in no event exceed 100% of the price of the Product you have ordered from ASECITY.
17.4 This section does not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau, or the equivalent in your country/region (if any).
18. PROMOTION TERMS AND CONDITIONS
18.1 Official ASECITY LIMITED promotion codes entitle you to an offer on your online order from www.asecity.com. To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of Asecity Limited and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on www.asecity.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage.
19. OTHER NOTICE OTHER IMPORTANT TERMS
19.1 If we have to contact you, we will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. We may also contact you by reply on any social media platform page that you have used to contact us. When we refer in these Terms and Conditions to "in writing", this includes e-mail.
19.2 We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract.
19.3 You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree in writing.
19.4 The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
19.5 We may use subcontractors in performing our obligations under this Contract.
19.6 Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
19.7 If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
19.8 Entire Agreement - These Terms and Conditions, the Terms of Use, the Privacy Notice, the Refund Policy, any documents they incorporate by reference, and any additional terms you agree to in connection with our site constitute the sole and entire agreement between you and ASECITY Limited regarding your purchase of our Products and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the purchase of our Products.
19.9 Please note that these Terms and Conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.
19.10 In respect of any dispute or claim relating to a Contract, if you are a consumer you and we both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and we both submit to the exclusive jurisdiction of the courts of England and Wales.
20. EXCLUSION OF WARRANTIES
20.1 This Section does not affect your statutory rights as a consumer and, in respect of the Products, does not exclude or limit in any way our liability for breach of the statutory rights set out under applicable consumer laws relating to good title, no encumbrance and quiet possession, correspondence with description, satisfactory quality, fitness for purpose and correspondence with sample. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau, or the equivalent in your country/region (if any).
20.2 Subject to the preceding paragraph to the maximum extent permitted by applicable law, ASECITY disclaims end excludes all other terms, conditions and warranties in relation to the products and services whether express or implied by statue or otherwise or arising from any previous course of dealing or usage or trade practice.
21. DATA PROTECTION
21.1 By placing an order or visiting our Platforms you agree and understand that we may collect, use, store and process your personal data in accordance with our policy. ASECITY fully respects the privacy of individuals who access and use the Platforms. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, we use your information and under what circumstances we disclose information please see our policy which is incorporated into and forms part of these Terms.
22. ASECITY RETURNS & EXCHANGE POLICY ONLINE
22.1 If the Buyer is not completely satisfied with the purchase, the Buyer must notify the customer care team within 30 days of receiving the order and for sale items within 14 days of receiving from the day after the date of receipt of the Goods of intent to return the goods. Alternatively, if the Buyer decides within 30 days and sale items within 14 days of placing an Order that they no longer wish to proceed with the purchase, the Buyer may cancel the order. Standard returns policy applies to Sale goods.
22.2 In order to return Goods purchased on the Site, the Buyer must notify ASECITY by writing to Customer Care or sending an email to support@asecity.com within 30 days and sale items within 14 days from the day after the day the goods are received. The Buyer must return the Goods, invoice within 30 days and sale items within 14 days of notifying ASECITY of intent to return.
22.3 Upon receipt by ASECITY of the returned Goods, a full refund will be issued to the original method of payment whereby a refund has been requested provided the Goods are returned as required by these T&C’s. ASECITY aims to process returns within 14 working days of receipt, but the date on which the funds are received in the Buyer's account will depend on the issuing bank. Basic delivery charges will only be refunded where an entire Order has been returned.
22.4 All Goods returned to ASECITY must be undamaged and in saleable condition (unused), with their original packaging and with garment tags still attached. The Buyer is advised to contact ASECITY customer services if any Goods are delivered without tags. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. ASECITY strongly advises the Buyer to check the Goods thoroughly upon delivery before removing any tags or disposing of packaging.
22.5 The following restrictions apply: Shoes must be tried on a carpeted surface, lingerie and swimwear must be tried over underwear without removing the adhesive strip. No returns will be accepted if these restrictions are not complied with.
22.6 This policy does not affect the statutory rights of the Buyer, in particular under the Sale of Goods Act 1979, the Consumer Rights Act 2015 (as amended) and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For further information, the Buyer is advised to contact their local Trading Standards Office or Citizens Advice Bureau.
22.7 Under the terms of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, the Buyer is legally entitled to cancel the Order by giving written notice to ASECITY within 30 Days and sale items within 14 days of receipt of the Goods. In respect of cancellations, the Buyer returns the Goods at their own cost and accepts full responsibility for the Goods until they are received by ASECITY. ASECITY will issue a refund to the Buyer, within 30 days and sale items within 14 days of receipt of the notice of cancellation.